Straightforward rules, no fine-print traps.
Every new user gets a full-featured 5-day free trial before paying anything. We strongly recommend using the trial to confirm cutting tool works well with your setup before purchasing a license.
You can ask for a refund within 7 days of a payment (a monthly or yearly plan, or a renewal). We keep what the sale cost us: the payment gateway's fee (about 2.36% of what you paid, which the gateway never returns) and the AI credits you used since the payment (Rs.1 a credit). On top of it we keep:
GST is returned in the same proportion: only the part we keep carries GST. For example, on a Regional Creator + AI monthly plan (Rs.999 + Rs.180 GST = Rs.1,179) with no AI credits used: asked within 24 hours, Rs.1,028 comes back; after 24 hours, Rs.910. Your Dashboard shows the exact amount before you ask, and the amount is fixed at that moment.
Bought with a creator's coupon? When your first payment used a coupon from a creator (a YouTuber, Instagram creator or other partner), a fixed processing fee is kept if you ask for a refund of that payment, on top of the amounts above. The fee's amount is shown on the Pricing page when you apply the coupon, before you pay, and your Dashboard shows it as its own line, with the exact refund, before you ask. Renewals carry no such processing fee.
After 7 days from a payment there is no refund for that payment; you can still cancel the plan so it does not renew.
If we cancel. If we end or cancel your paid plan ourselves for a reason that is not your fault (for example we stop selling cutting tool or cannot provide the service you paid for), we refund only the unused part of your plan (the days or months you paid for but could not use; the time you already used is not refunded), with nothing deducted from that part, and add a compensation of the same percentage we would keep on a refund (10% of the price within 24 hours of the payment, 20% after). This does not apply when a licence is ended for misuse under the Terms.
Refunds apply only to real, paid Razorpay purchases — not manually granted or complimentary licenses. Each order can be refunded once. When you ask for a refund, the licence(s) from that order are paused while we process it; once the refund is processed they are deactivated and an auto-renewing plan stops renewing.
Go to your Dashboard, enter your license key, and click "Request a refund." You'll see the exact amount before you submit. We aim to review and process approved requests within 3 working days; the refund is issued to your original Razorpay payment method and may take a few additional days to reflect, per Razorpay's own processing timelines.
Prefer email? You can also reach us at hello.cuttingtool@gmail.com with your license key.
Paid plans (monthly or yearly) renew automatically by card or UPI at the end of each term. You are notified before each auto-debit, as RBI rules require. You can cancel any time from your Dashboard; nothing more is charged after you cancel, and your plan keeps working until the end of the term you already paid for. AI credits that were used are not refundable.
Questions about a refund or an order? Email hello.cuttingtool@gmail.com.
Grievance Officer: Subramanian Aravinth, Proprietor, Aravinth Markage
2/111A, East Street, Kadur, Perambalur 621716, Tamil Nadu, India
Email: hello.cuttingtool@gmail.com · Phone / WhatsApp: +91 93618 36405 (Mon–Sat, 10 am – 6 pm IST)
We acknowledge every complaint within 48 hours and resolve it within one month of receiving it.